FAQ

WHERE CAN I APPLY MY DISCOUNT CODE?

During special occasions or discount periods you’ll be able to apply your discount code on the “checkout page”. This field will be visible and will calculate the discount based on your unique code.
Your discount should immediately be applied to your order and taken away from the total amount.

Do note that you are only able to use one discount code per order.

HOW SHOULD I PLACE AN ORDER?

Placing an order in the Florian Tresler shop is easy:

  1. Select the type of watch you want from our watches page. You can choose between the Elegant master & the Dynamic leader.
  2. Choose the desired style for your watch on the product detail page.
  3. Finalize your shopping experience by checking out and completing your order by pressing the “shop now button”

You will receive a thank you message and a confirmation e-mail once your order is placed.

HOW CAN I TELL IF MY WATCH IS AUTHENTIC?

The easiest way to make sure that your product is authentic is by contacting our support team with your unique engraved ID-number. Our support staff has a list of all authentic Florian Tresler watches and will be able to help you right away.

HOW DO I WIND MY FLORIAN TRESLER WATCH?

All Florian Tresler watches are automatic and mechanical. That means that they are powered by the movement of your wrist as you wear it.

WHERE CAN I FIND OUT ABOUT MY WARRANTY?

You can find a warranty card in each Florian Tresler box. This card gives you all required information concerning your warranty.

WHAT SHOULD I DO IF I RECEIVED THE INCORRECT WATCH?

If you have received the wrong order or if the product arrives damaged, contact our customer service team within 30 days after the date of receipt.

HOW CAN I CHANGE THE STRAPS OF MY WATCH?

We have made it extremely easy to change the straps of your watch to match every style and occasion.

If you look at the back of the straps, you’ll see a small lever right where the casing meets the strap. Push this down to make it lose its grip, now you are able to slightly pull the strap away from the watch.

To connect, first connect the bottom pin of the strap with the casing while holding down the lever. Hold down until the strap is in the correct position and let go of the lever. Enjoy your new look.